Information Services banner Edinburgh Research Archive The University of Edinburgh crest

Edinburgh Research Archive >
Informatics, School of >
Informatics Publications >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1842/4099

This item has been viewed 43 times in the last year. View Statistics

Files in This Item:

File Description SizeFormat
MooreJ_Being Old Doesn't Mean.pdf931.54 kBAdobe PDFView/Open
Title: Being Old Doesn't Mean Acting Old: How Older Users Interact with Spoken Dialogue System.
Authors: Wolters, Maria K.
Georgila, Kallirroi
Moore, Johanna D.
MacPherson, Sarah E.
Issue Date: May-2009
Journal Title: ACM Transactions on Accessible Computing (TACCESS)
Volume: 2
Issue: 1
Page Numbers: 39
Publisher: ACM
Abstract: Most studies on adapting voice interfaces to older users work top-down by comparing the interaction behavior of older and younger users. In contrast, we present a bottom-up approach. A statistical cluster analysis of 447 appointment scheduling dialogs between 50 older and younger users and 9 simulated spoken dialog systems revealed two main user groups, a “social” group and a “factual” group. “Factual” users adapted quickly to the systems and interacted efficiently with them. “Social” users, on the other hand, were more likely to treat the system like a human, and did not adapt their interaction style. While almost all “social” users were older, over a third of all older users belonged in the “factual” group. Cognitive abilities and gender did not predict group membership. We conclude that spoken dialog systems should adapt to users based on observed behavior, not on age.
URI: http://portal.acm.org/citation.cfm?id=1525840.1525842
http://hdl.handle.net/1842/4099
ISSN: 1936-7228
Appears in Collections:Informatics Publications

Items in ERA are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Valid XHTML 1.0! Unless explicitly stated otherwise, all material is copyright © The University of Edinburgh 2013, and/or the original authors. Privacy and Cookies Policy